Jaddid Terms and Conditions
Last Updated: 6 Jan 2025
1. Ownership and Operation
Jaddid, including the Jaddid app and website (collectively, the "Platform"), is owned and operated by INTELLIGENT MECHANISM GENERAL TRADING - L.L.C - S.P.C (hereinafter referred to as "Jaddid," "we," "us," or "our"). By accessing or using the Platform, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, you must refrain from using the Platform.
2. Introduction
Welcome to Jaddid! By accessing or using our app or website, you agree to comply with and be bound by the following terms and conditions. These terms apply to all users of Jaddid, including buyers, sellers, vendors, used item buyer companies, and voucher provider companies.
3. Acceptance of Terms
By creating an account, using the Platform, or accessing any of the services provided by Jaddid, you confirm that you have read, understood, and agreed to these Terms and related policies, including our Privacy Policy, Delivery and Shipping Policy, Refund Policy, and Cancellation & Replacement Policy.
4. Scope of Service
Jaddid facilitates the trade-in and purchase of used and new items, including electronics, furniture, and clothes, as well as the sale of e-gift cards, vouchers, and coupons. Users must adhere to our guidelines when listing items or participating in transactions.
5. User Account
5.1 Registration
You must create an account to use the Platform by providing accurate, complete information. You are responsible for safeguarding your account credentials.
5.2 User Responsibilities
Users must provide accurate information during registration and when listing items. Fraudulent activity or violation of our policies will result in account suspension.
5.3 Account Termination
We reserve the right to suspend or terminate accounts at our sole discretion if we detect fraudulent activity, misuse, or violations of these Terms.
6. Services Provided
6.1 Selling Used Items
Jaddid allows users to list and sell pre-owned items such as electronics, furniture, and clothes. Listings must comply with our policies and undergo approval.
6.2 Item Verification by Buyers
All used items listed on Jaddid will be verified by the buyers upon receipt. If discrepancies are found between the listed information (e.g., condition, specifications) and the actual item, the buyer has the right to:
- Adjust their offer to reflect the actual condition of the item, or
- Cancel the offer entirely.
6.3 Purchasing Items
Buyers can purchase items directly through the Platform. Payments are securely processed via our integrated payment gateway.
6.4 Shipping of Used Items
Shipping for used items will be handled by the certified buyers who purchase the items. These buyers are solely responsible for arranging, managing, and completing the shipping process. Jaddid acts only as a facilitator and is not responsible for any issues arising during shipping, including delays, damages, or loss.
6.5 Purchasing E-Gift Cards/Vouchers/Coupons
When purchasing e-gift cards, vouchers, or coupons:
- Users are required to review the Terms and Conditions of the issuing provider before making a purchase.
- Jaddid is not responsible for the quality, redemption process, or usability of the goods or services offered by third-party providers.
- Cancellation and refund policies for e-gift cards, vouchers, or coupons are governed by the issuing provider's terms. Users must contact the provider directly for any disputes.
7. Prohibited Activities
Buyers are prohibited from using the Jaddid platform to facilitate any direct transactions with sellers outside of the Platform.
Buyers must not offer or provide direct cash payments to sellers. All transactions must be completed through the Platform to ensure transparency and security.
Violation of this policy may result in account suspension or termination for both buyers and sellers involved.
8. Fees and Commission
8.1 Selling Fees
Jaddid charges a 10% commission on the final sale price of used items.
8.2 Additional Costs
Any additional costs, such as shipping fees (charged by the buyer), payment transaction fees, or item testing fees, will be communicated clearly during the transaction process.
9. Refund, Cancellation, and Replacement Policies
9.1 Used Items
If discrepancies are found between the listed information (e.g., condition, specifications) and the actual item during verification, the buyer has the right to:
- Adjust their offer to reflect the actual condition of the item, or
- Cancel the offer entirely.
9.2 E-Gift Cards/Vouchers/Coupons
E-gift cards, vouchers, and coupons are non-refundable unless stated otherwise by the issuing provider. Any disputes regarding the use, validity, or refund of these items must be directed to the provider. Jaddid does not offer direct refunds or replacements for these items.
10. Delivery and Shipping
10.1 Used Items
Shipping for used items is managed by the certified buyers who purchase the items. Jaddid is not responsible for any:
- Delays in shipping
- Damages or losses incurred during transportation
- Non-delivery of the item
10.2 E-Gift Cards/Vouchers/Coupons
Delivery of e-gift cards, vouchers, or coupons is subject to the issuing provider’s terms. In case of issues with delivery or activation, users must contact the provider directly.
11. Intellectual Property
All content on the Jaddid app and website, including logos, designs, and text, is owned by INTELLIGENT MECHANISM GENERAL TRADING - L.L.C - S.P.C. Users may not reproduce or use this content without written permission.
12. Terms for Used Items Buyer Companies
12.1 Registration and Approval
Used item buyer companies must register with Jaddid and provide all necessary documentation to verify their business legitimacy.
Jaddid reserves the right to approve or reject any buyer company at its sole discretion.
12.2 Transaction Rules
Buyer companies must conduct all transactions transparently and fairly through the Platform.
Failure to adhere to the terms outlined in the transaction process may result in account suspension or termination.
12.3 Dispute Resolution
Any disputes arising between buyer companies and sellers must be reported to Jaddid for mediation. Jaddid’s decision will be final and binding.
13. Terms for Voucher Provider Companies
13.1 Registration and Approval
Voucher provider companies must register with Jaddid and provide all necessary documentation to verify their business legitimacy.
Jaddid reserves the right to approve or reject any voucher provider company at its sole discretion.
13.2 Voucher Quality and Redemption
Voucher providers are solely responsible for ensuring the accuracy, quality, and usability of their vouchers.
Any disputes regarding the redemption or usability of vouchers must be handled directly by the provider with the user.
13.3 Compliance
Voucher providers must comply with all applicable laws and regulations related to their services.
Any violation of these terms or applicable laws may result in the termination of the provider’s account on the Platform.
14. Limitation of Liability
Jaddid is a facilitator and is not responsible for:
- The quality of items sold or purchased through the Platform.
- Any disputes between buyers and sellers or buyers and e-gift card/voucher providers.
- Shipping-related issues for used items.
15. Privacy Policy
Jaddid is committed to protecting your data. For full details, please refer to our Privacy Policy, which outlines:
- Information collection (e.g., personal details, transaction data).
- Usage and sharing of information (e.g., transaction processing, compliance).
- Security measures to safeguard your data.
16. Changes to the Terms
Jaddid reserves the right to update these Terms at any time. Continued use of the Platform indicates acceptance of the updated terms.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be resolved in Abu Dhabi courts.
18. Contact Us
For questions or concerns regarding these Terms or other policies, please contact us:
- Email: info@jaddid.ae
- Address: INTELLIGENT MECHANISM GENERAL TRADING - L.L.C - S.P.C, Mohamed bin Zayed City, Mazyad Tower 2, Office 427, Abu Dhabi, UAE