Privacy Policy

Last Updated: 25th Nov 2024

At Jaddid, protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Jaddid app, operated by Intelligent Mechanism General Trading - L.L.C - S.P.C. By accessing or using the app, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information:

When you register, create an account, or use the app, we collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment details (securely processed by third-party providers)

1.2 Transaction Data:

We collect details about transactions you make on the app, such as:

  • Items listed or purchased
  • Offers made or received
  • Payment methods and amounts

1.3 Usage Data:

Information about how you interact with the app, including:

  • Login activity
  • Pages visited
  • Time spent on the app

1.4 Device Information:

We may collect details about your device, including:

  • IP address
  • Browser type
  • Operating system

2. How We Use Your Information

We use your information to:

  • Facilitate transactions, such as buying and selling items or purchasing e-gift cards/vouchers.
  • Verify item conditions and specifications to maintain trust and compliance.
  • Provide customer support and resolve disputes.
  • Send notifications regarding transactions, updates, or promotional offers.
  • Improve app functionality by analyzing usage patterns.
  • Ensure compliance with legal obligations, including fraud prevention.

3. Sharing Your Information

We may share your information with:

  • Third-Party Service Providers: For payment processing, shipping, and other essential services.
  • Buyers or Sellers: Limited transaction-related information will be shared to facilitate the exchange of goods.
  • Legal Authorities: If required by law, or if disclosure is necessary to prevent fraud, comply with regulations, or protect Jaddid's rights.

4. Data Security

We take reasonable technical and organizational measures to safeguard your information against unauthorized access, alteration, or loss. However, no system is entirely secure, and by using the app, you acknowledge the inherent risks associated with online data sharing.

5. Your Rights

You have the following rights concerning your personal data:

  • Access and Correction: You may request access to your data and correct inaccuracies.
  • Data Deletion: You can delete your account at any time, which will remove most personal information, except data required for legal or regulatory compliance.
  • Withdraw Consent: You may withdraw consent for data collection by contacting customer support.

6. Data Retention

We retain your data for as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce our agreements.

7. E-Gift Cards/Vouchers Privacy Considerations

When purchasing e-gift cards or vouchers, you agree to the terms and privacy policies of the issuing providers. Jaddid does not control how third-party providers handle your information.

8. Cookies and Tracking Technologies

The app may use cookies, web beacons, and similar technologies to enhance user experience and track app performance. You can manage your cookie preferences through your device settings.

9. Changes to the Privacy Policy

Jaddid reserves the right to modify this Privacy Policy at any time. Updated versions will be posted on the app, and continued use of the app after changes indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, you may contact us at:

Intelligent Mechanism General Trading - L.L.C - S.P.C

Email: info@jaddid.ae or info@intemec.ae